Adams at La Trobe prides itself on its professionalism and treats all customers and their activities with the utmost discretion, respect and privacy.
We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the services our clients require in specific matters, to communicate efficiently with our clients and contacts, to keep our clients and contacts informed, and to responsibly market our services.
Unless we need particular information to provide the specific services a client requires in a particular matter, the personal information we collect about a person or persons is limited to their name, gender and contact details, their occupation, their employer, and details of their relationship or dealings with us or our clients or contacts. Credit card details are not stored electronically and are never provided to any other person or organisation except to process payment as required.
We collect personal information about a person directly from the person concerned when it's practical to do so. We may do this when a person meets with us, communicates with us by telephone, mail, fax or email, or submits information via our website. This information is necessary for us to provide professional business service to our clients and customers.
We may use personal information we hold about people who are clients, employees of clients, or contacts to send them information we think may interest them, or invitations to our events, but we won't if they have told us that they don't want to receive such communications.
We will professionally maintain the confidentiality of our clients' information, and we will disclose information about a client only when we have our client's instructions.
We will disclose personal information we collect in relation to specific matters when it is necessary to do so to provide our services and the disclosure is in accordance with our client's instructions and is lawful and ethical. We never disclose personal information we hold to any third parties to allow them to market their products and services.